Senior Sales Engineer

Position Summary

Our Sales Engineers provide organizations with product and market expertise on how to operationalize NeuroID’s digital behavior solutions.

Sales Engineers are client facing and work with our team of Sales Directors and Client Success teams as subject matter experts in our technology and solutions. This role supports both pre and post sales activities. As a key Revenue team member, you will engage with prospects and clients to understand their use case and objectives; as a result of your understanding, you will describe how to implement and operationalize NeuroID solutions to prospects and existing customers. This role will also support client trials and proof of concepts to ensure value is delivered.

Day-to-day we enhance our clients abilities to become more effective with using our solutions in production. We want to empower NeuroID’s growth by advising our clients to utilize our solution to inform better identity decisions while staying ahead of evolving fraud trends.

Sales Engineers work with our product leaders to understand and communicate market needs and our capabilities so our products timely deliver on market needs.

Sales Engineers are confident and efficient communicators, ensuring our prospects and clients obtain the greatest ROI from utilizing our solutions.

What You Are Accountable For

  • Provide pre/post-sales technical and product expertise to our Sales Directors and with our Client Success team for our existing customers
  • Prepare and deliver technical presentations and demos during the pre-sales process explaining products or services to prospective clients and partners
  • Translate trial analysis requirements to both internal and external stakeholders including being able to link the value proposition to the technical implementation recommendations
  • Partner with analytics team to execute trial value and progress deals
  • Utilize your in depth knowledge of financial fraud, particularly in new account onboarding and account take over, to work with prospective clients to understand their particular operational goals
  • With that insight, design and clearly communicate operational execution of our solutions, demonstrating that you have a clear grasp of business value as well as technical knowledge
  • Respond to the needs of the sales teams by helping them articulate value
  • Stay informed with key industry trends and market disruptors, through reading, workshops, webinars
  • Be an advocate of our capabilities within your professional network
  • Educate our product leaders on partner and market feedback
  • Develop a deep expertise in our services and capabilities, become a subject matter expert
  • Think strategically about business, product and technical challenges
  • Promote, maintain and enhance our cultural values of humility, passion, inclusion and leadership
  • Exhibit a strong passion for learning our products and markets through in-house and external training
  • Other duties as assigned

What We Require

  • 5 to 7 years previous success with relevant experience in technical pre-sales
  • 3+ years experience in a high growth startup, technical environment
  • Solid understanding of fraud operations including fraud types throughout the account lifecycle, common fraud vendors and capabilities, KYC / AML procedures, ID Verification flows, etc.
  • Ability to build customized workflows by engaging with customers
  • Experience with SQL
  • Ability to understand validation workflows and talk to model details and ROI
  • Familiarity with javascript, web and/or native app environments, and APIs
  • Understanding the deployment life cycle
  • Must be responsive and dedicated to clients, both internal and external
  • Strong verbal and writing skills
  • Strong storytelling skills and client interaction skills
  • Clear sense of ownership and accountability
  • Self-starter, capacity to learn at a fast pace
  • Passion for technology, innovation, and startups
  • College/University Degree
  • Experience in fintech, or fast-growing startup is required


Life at Neuro-ID:

Neuro-ID is in hyper-growth mode, and the team here has a lot of ambition. However, what sets us apart from the rest is that the culture at Neuro-ID is truly special. It just might be that once in a lifetime opportunity. And it’s not just the tech, or the market opp, it’s also the people. Our headquarters are nestled in a quiet section of Montana’s Rocky Mountains, but our distributed enterprise (across over 20 states) has the ambition to change the digital world. And we’re doing just that each and every day by up-leveling world class organizations' strategies’ with human digital behavior. We work very hard, we are very focused, and the environment is incredibly dynamic. However, we make time to celebrate and build culture. We believe wholeheartedly that the journey should be memorable, enjoyable, and meaningful, even if it’s not easy.

Benefits

  • Compensation: Competitive salary and equity package.
  • Team: Remote “Connected” Workforce, All Access We Work Cards, regional culture hubs, annual all team summits in Whitefish, MT, and MORE all in service to create a connected, but flexible workforce.
  • Wellness: Healthy people are happy people! We offer comprehensive and top tier health, dental, vision, FSA, DCA, 401K, monthly wellness stipend for gym memberships, strava licenses, or really anything related to wellness.
  • Education: Annual education reimbursement for an approved education purpose, course, books, podcast subscription, etc.
  • Tech: Technology Station Kit: Computer (Mac or PC Choice), Monitor(s), Keyboard, Mouse, Dongles, HeadSet; Remote Work Comfort Stipend: Annual stipend to continually improve your remote work set-up
  • Location: Our flagship “HQ” nestled in beautiful Whitefish, Montana with thousands of acres of outdoor adventure space for our remote employees to enjoy when in town for off-sites.
  • Competitive Time Off Policy: Recharging when you are running hard is crucial! We promote and value work/life balance. Our Flexible time off policies include 12 holidays and the entire office closure for the whole week between Christmas Eve and New Years Day for recharging prior to the New Year!

Diversity and Inclusion Statement:

At NeuroID we encourage people from underrepresented backgrounds to apply, particularly people of color, those who identify as LGBTQ+, first generation immigrants, those who were first in their families to attend college, and people who are from marginalized income backgrounds.

As a proud equal opportunity workplace, NeuroID believes that a diverse team is fundamental to living our core values. The inclusion of diverse perspectives provides new ways of asking questions, fresh approaches to tackling challenges, inspiration to produce better work, and contribute to a greater shared understanding of our community and sense of connection among our staff and to our clients.

We celebrate and embrace our D.E.I.B initiatives and ongoing efforts to create a safe and inclusive workplace.